Electronic Plans of Care

Allows us to have continually updated plans of care available to family and caregivers as needed.  These plans also are utilized by 3rd-party payors.

Electronic Caregiver Matching

Our systems suggest appropriate caregivers based on client skill needs, and prohibit us from staffing caregivers without the required skills.  Each client is assigned skill requirements that drives caregiver selection.

Caregiver Clock-in and Clock-out

Caregivers must clock in and out from the client’s home phone.  Staffing is alerted immediately if a caregiver has not clocked in on-time.  We know "real-time" when a caregiver is in the home and when they leave.

Care Codes Captured for Each Shift

Every-time a caregiver "clocks-out" of a shift they must enter care codes for servcies performed, so we have a record of care services performed on each shift.  This is especially helpful for Insurance Billing, as well as documenting care for memory-impaired clients.

Electronic Authorizations for Care

Our scheduling system has built in parameters for insurance and 3rd party authorizations to ensure only approved hours are worked. 

Electronic Scheduling

All shifts are “built” into an electronic calendar, and linked to the caregiver and client records.  This allows us to email monthly calendars to families showing all shifts scheduled and the caregiver who is staffing them.

Client Evaluations

Care Coordinator visits to the home to observe care are documented.  This allows us to improve care plans, caregiver performance, and helps senior management monitor care quality.  These evlauations occur regularly, and are unannounced.

Client Complaints

All complaints of any nature from a client or family are logged in a special database, which immediately brings them to senior management attention for resolution.  While complaints are rare and no one likes to receive a complaint, addressing complaints allows us to strive for Exceptional Care delivery.

Emailed Bills and Records

We have the ability to e-mail bills and pertinent records as requested by the family.

Documented Client and Caregiver Events

All significant issues pertaining to our clients and caregivers are documented. This allows Amdal In-Home Care management to easily review the "big picture" of each cleint and caregiver, and start to observe patterns and issues that may need addressing.