|
Amdal In-Home Care employs state-of-the-art proprietary software in most every aspect of our care delivery. This means that your records are safe, yet available to you, your health care and insurance providers, and to your Amdal In-Home Care team. Our systems enable us to stay on top of your care and any emergent situations and patterns that may need to be addressed. Here is an overview of a few of the ways we utilize technology to provide exceptional care:
| Caregiver Profiles |
 |
Each Amdal In-Home Care caregiver is electronically coded for the specific skills they possess, the hours they are available, and their employment history with us. This allows us to easily identify the most appropriate pool of caregivers for your needs.
|
| |
|
Client Profile
|
|
|
Your confidential client profile contains pertinent information about your needs, such as specific skills required, key family contacts, emergency instructions, caregivers you prefer, gate entry codes, special billing and insurance instructions, your requests for care shifts, and much more. |
| |
| Electronic Scheduling |
 |
Your schedule is maintained at least four weeks in advance, and each shift is staffed with your specific caregiver(s). We can e-mail you your upcoming schedule if you like. We electronically add or reduce shifts as you request. This system allows us to see what shifts are unstaffed, and what appropriate caregivers are available to you.
|
| |
|
Real Time Telephony
|
 |
Caregivers are required to clock-in and out from the client’s home phone, which is programmed into our systems. This way we know who has shown up on-time for their shifts. If for some reason a caregiver has not clocked in on time we are able to immediately investigate why. This system is also used to log in “care codes” for each shift, which maintains a record of services performed on each and every shift.
|
| |
| Electronic Care Records |
|
All care plans are created and stored in our proprietary care management system. We also keep detailed, specific records of client calls, requests, changes of condition, complaints (and their resolution), caregiver-related issues, summaries of in-home care observation visits, as well as all regular customer-service follow-ups.
|
|
