When you contact us, you’ll be speaking with someone who has helped many families arrange for care in the home.You can email us here from this site, or you can simply call our toll-free number.Either way, you’ll begin with a conversation about your situation with one of our staff members, usually over the phone.We may ask you many questions about your situation so that we can better understand the type of care required, how immediate your needs are, whether insurance interface is needed, and much more.We will also answer any questions you have about Amdal In-Home Care, and in-home care in general.
The next step is for you to meet your Care Coordinator face to face, either alone or with the senior, as appropriate.There is no charge for this meeting.It allows us to get to know each other, and have a more in-depth conversation about your care needs.Often, once we understand your situation, we can begin proposing care solutions that meet your requirements.
If you decide Amdal In-Home Care is the best solution for you and you are ready to begin services, at that point we will sign a simple agreement.Your agreement with Amdal In-Home Care covers many aspects of our relationship, and your Care Coordinator will review and customize it for you.Though the agreement lasts for one-year, it is cancellable at any time with 24-hour’s notice.Upon signing, Amdal In-Home Care will collect a two week deposit.This deposit will be applied to your last bill, and any unused amount is refunded to you .
Once you have hired Amdal In-Home Care, your Care Coordinator will create an in-depth plan of care.This plan of care will be posted in the home, and serves as a guide for your caregivers. If necessary, we will interface with the client’s health care professionals to obtain specific instructions related to custodial care.
The plan of care also allows our administrative staff to know what caregiver skills are required.Once we “build” your shifts in our electronic systems, Amdal In-Home Care staffing deportment uses the plan of care to identify caregivers that have the specific skills you require.From this list of caregivers, the staffing department will select the caregiver(s) best suited to your needs.
Once your shifts have been staffed, we will call you to let you know the name of your caregiver, and to schedule an introduction time, usually just before your first shift.We will also verify with you the schedule we have created is what you are expecting.Before the introduction of the care staff in the home, your Care Coordinator will have reviewed the plan of care with them.The Care Coordinator will bring the caregiver to your home, introduce him or her to the client, and orient the caregiver to the physical environment.We schedule introductions anytime a new caregiver is scheduled on a case.
Not everyone makes a personality match. If you are not happy with a caregiver, we will work with you to find out why and, as appropriate, replace the caregiver with one who is a better fit in your home environment.Amdal In-Home Care staff will call you from time-to-time to inquire about how caregivers are performing.Also, your Care Coordinator may drop in during care hours unannounced to observe care.You are encouraged to communicate how the working relationship is progressing.
As you can see, there is a lot of behind-the-scenes work at the beginning of care.We find that is required in order to start off a relationship successfully.