An Amdal In-Home Care management employee is available to speak with family or caregivers 24 hours a day, seven days a week. Amdal In-Home Care documents all important interactions with clients, families and caregivers. Depending on the issue at hand, it will be assigned to the appropriate care-team member for follow-through. If a caregiver or a family expresses a complaint about care, or any other aspect of our operations, it is automatically routed to a senior manager who oversees the resolution.
Client complaints are given the highest priority and visibility in the organization. So are any situations where the best interests of our clients may be in question. As a senior care provider, Amdal In-Home Care is a mandated reporter to Adult Protective Services. If we become aware of any form of abuse or neglect of any senior citizen, we are required by law to report it. We take the interests of our clients seriously.
From time-to-time, Amdal In-Home Care may initiate a client care conference attended by all Amdal In-Home Care team members as well as family members. These conferences can cover a wide range of issues, including care protocols, special family concerns, special caregiver training, and changes in client behavior or condition. These Care Conferences focus on addressing the needs of the client, problem solving and team-building.